Pricing · AI sales and service for e-commerce
Start with your YouShouldAsk licence. Add personal shopping experiences and phone service when they fit your customer journey.
Find the right plan for youAI sales and service, based on the number of conversations.
Explore the licencesA personal online shop, priced by the visitors who see personalisation.
Explore personalisationA personal voice for your customers’ questions.
Explore Voice01 · The foundation of your subscription
Your licence is the foundation for AI sales and service. Choose the number of included conversations that suits your online shop. Add Customer Cortex and Voice separately.
A fixed foundation, plus a charge for the conversations you use.
€250per month
More conversations included, with extra support for your team.
€650per month
Room for a high volume of conversations, with a dedicated contact for your organisation.
€2,950per month
An AI conversation counts once the AI has replied. Follow-up questions within the same conversation do not count as new conversations. A Voice conversation is not also charged as an AI conversation.
Licences are available on a flexible monthly contract or a 12-month term. WhatsApp costs are charged separately through your Meta Business Account. You pay your subscription monthly by direct debit.
02 · Optional with your YSA licence
Product advice, content and a shopping experience that suit the visitor. You pay for unique visitors who actually receive a visible personalisation, with appropriate consent.
Each visitor counts at most once per calendar month, even across multiple pages or components. General website traffic does not count.
€299per month
5,000personalised visitors
€599per month
25,000personalised visitors
€999per month
50,000personalised visitors
€1,999per month
100,000personalised visitors
From€4,999per month
Tailoredfor larger visitor volumes
In addition to your YSA licence. Standard rates are the same for a flexible monthly contract and a 12-month term. For more than 100,000 personalised visitors, we agree a suitable arrangement.
Explore your personalisation opportunitiesA unique visitor only counts after receiving at least one visible personalisation, with appropriate consent. Personalisation in the online shop, widgets and website changes based on a conversation share the same count.
Preview displays, test traffic and bots do not count. General content, control groups and failed displays are also excluded. The count runs per calendar month in UTC.
Customer Cortex starts at Launch. With automatic scaling enabled, the plan is matched to the number of personalised visitors. For example, 5,001 personalised visitors requires Growth. Above 100,000, we discuss Enterprise with you personally.
If you disable automatic scaling, new personalisations stop when your plan limit is reached. Your general online shop and regular chat remain available.
During the activation month and the first full calendar month, we measure your usage without a usage-driven plan change or temporary usage surcharge. If you start exactly at the beginning of a month, that is already the first full month. Your fixed subscription charges still apply.
After the initial measurement period, once a full month has been measured and with automatic scaling enabled, a surcharge applies if usage exceeds 110% of your current plan limit. You then pay €59 for each started block of 1,000 personalised visitors above the normal plan limit.
For example, with Launch there is no temporary surcharge up to and including 5,500 visitors. At 5,501 visitors, it is €59. Additional visitors are counted from the normal limit of 5,000. Separately, your next plan is based on the measured usage.
03 · Optional with your YSA licence
Let customers ask their questions in the way that suits them. AI Voice adds phone service, with a clear monthly fee and call minutes based on your usage.
€200per calendar month
Includes 1,000 call minutes and a standard Dutch YSA phone number.
Explore Voice for your online shopMeasured by the second. Choose the bundle below that suits your usage.
€129per month
Then €0.30 per minute
€200per month
Then €0.25 per minute
€449per month
Then €0.22 per minute
€849per month
Then €0.20 per minute
€1,599per month
Then €0.18 per minute
Your bundle applies per calendar month and does not carry over. Active call time includes pauses and searches. Additional minutes are charged monthly in arrears.
The fixed monthly Voice fee is prorated for the active part of your first or last month. You receive the full monthly bundle. Bundle changes take effect next calendar month; existing agreements remain until you choose another bundle.
With your own Twilio account, you pay Twilio directly for telephony. Outbound calls, transfers and special routes are agreed separately. Any agreed number rental continues until the number has been returned.
All amounts on this page exclude VAT. Personalisation and Voice are optional and are added separately to your YSA licence.
Choosing the right solution together
We look at your range, customer journey and customer questions. This helps you see which foundation and modules add value to your online shop.
Book a personal demo
