Sfeer.nl
Madelief makes room for personal contact.
The application
An order question.
A clear next step.
- For customers
- Order tracking
- Connected to
- Sherpa
- For the team
- Business leads
A welcoming home.
A calmer service team.
Sfeer.nl sells furniture, lighting and home accessories, online and in its physical shops. In the published customer story, the team describes how often customers ask where their order is and when it will arrive.
AI assistant Madelief uses the Sherpa integration to make order status and tracking information available. Customers get clarity quickly, leaving the team more room for questions that need personal contact.
- Up-to-date order information
- Quick answers to delivery questions
- Business opportunities passed to the team
“The ease with which our customers are now helped means they enjoy coming back to us.”
Service and sales
The same assistant.
An eye for opportunities too.
Madelief does more than answer delivery questions. The customer story also describes how she recognises larger business enquiries and passes them on as leads. One assistant supports both everyday service and follow-up contact with the team.
Explore what fits your online shop
Clarity about your order. Room for personal contact.
Madelief · Sfeer.nl