De Notenshop
“Our customers always get help now”
The figures speak
for themselves
Personal help makes a difference. These are the results of Sanne’s work at De Notenshop.
- Of total site revenue
11.4%- Conversion vs.
site average - 3x
- CSAT
- 81%
- Increase in AOV
38%
About De
Notenshop
At De Notenshop, a family business with 60 years of experience, everything revolves around quality and freshness. Every day, our nuts, peanuts and dried fruit are freshly roasted and packed to guarantee the very best flavour. Our customers value our dedication to quality, and excellent service is just as important to us.
With a growing online shop and a wide range of fresh products, customers needed quick, clear help. Whether they were asking about specific nut mixes, allergens or how to store products, they expected a good answer straight away.
- Immediate answers to product questions and advice
- Always up to date on orders and Track & Trace
- An efficient ordering process and smooth customer service
“We are incredibly enthusiastic about what Sanne means to us. Customers are noticeably more satisfied because they get quick, clear answers. We also see an increase in conversion because visitors find the right product faster and can track their orders without worry.”
Smart
customer service
with Sanne
Since integrating YouShouldAsk.ai, our customer service has taken a huge step forward. Customers get immediate answers from Sanne, our smart AI assistant. Sanne understands exactly what customers want to know, whether it concerns product information or advice on storing nuts.
Thanks to the Monta API integration, customers can always request current information about their orders, including Track & Trace links. This efficient handling makes the ordering process much smoother.
Discover Sanne for your customer service
Can I help you with a question about our online shop or with product advice?
