Polyestershoppen
More room for expertise, with Polly.
Published results · September 2025
Fewer questions through
digital channels.
- Fewer online customer questions
- 57%
- Less WhatsApp contact
- 30%
- Fewer emails, year on year
- 9%
- More phone contact
- 2%
Figures from the published case study of 3 September 2025. Email figures are compared with the previous year. The source does not specify a measurement period or absolute figures for the other channels.
Advice on materials
takes knowledge.
Polyestershoppen supplies materials including polyester, epoxy and silicone. Polly answers questions about products, delivery times and orders.
Her knowledge is built on more than 300 internal documents. The in-house team checks and refines her answers.
- Product information and manuals
- Answers to recurring questions
- Checked by the in-house team
More attention for complex questions.
The case study describes more room for personal service. At the same time, phone contact increased slightly.
Read the original case studyYour range
Expertise available.
The team involved.
Together, we explore how your product information and service agreements can form the basis for personal help.
Book a personal demo